# Gainsight

Gainsight is an Asset Manager based in San Francisco, United States.

## Overview

- **Organization type:** Asset Manager
- **Headquarters:** San Francisco, United States
- **Region:** North America
- **Address:** San Francisco, CA, United States
- **Founded:** 2009
- **Assets under management:** Undisclosed
- **Website:** gainsight.com
- **LinkedIn:** https://www.linkedin.com/company/gainsight

## Regulatory record

- **Reports private funds:** No

## About

Gainsight is a San Francisco-based company founded in 2009. It develops software to help businesses retain customers, boost sales, and foster customer loyalty. The company has secured $156.2 million in total funding.

## Sectors

- Enterprise Software

## Offices

- St. Louis
- Phoenix
- Bengaluru
- London

## People

- Nick Mehta — Chief Executive Officer
- Jim Eberlin — Chief Customer Officer

## Questions

### What does Gainsight actually sell, and who buys it?

Gainsight sells a subscription platform that ingests product-usage telemetry, support tickets, and contract data to score customer health, forecast renewals, and automate post-sale engagement. Its roughly 2,000 customers span enterprise SaaS companies like Box and Workday, as well as large professional-services firms that need to manage recurring client relationships.

### How does Gainsight source growth opportunities as a Vista portfolio company?

Growth comes from two tracks. Organically, Gainsight cross-sells product-experience and community modules into its installed base of customer-success users. Inorganically, Vista's operating playbook identifies adjacent tools — such as the 2021 acquisition of inSided — and integrates them to expand average contract value. Gainsight also benefits from being dropped into other Vista-owned enterprise companies as the default churn-reduction layer.

### Does Gainsight operate solely in the United States?

No. Gainsight maintains offices in San Francisco, St. Louis, and Phoenix in the US, an engineering center in Bengaluru, India, and a European presence in London. Its customer base includes North American and Western European enterprises, with growing accounts in India and select Asia-Pacific markets.

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Last updated: 2026-06-03T20:00:00.000Z

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