# Fin (formerly Intercom)

Fin (formerly Intercom) is an other based in San Francisco, United States.

## Overview

- **Organization type:** other
- **Headquarters:** San Francisco, United States
- **Region:** North America
- **Address:** San Francisco, CA, United States
- **Founded:** 2011
- **Assets under management:** Undisclosed
- **Website:** www.intercom.com
- **LinkedIn:** https://www.linkedin.com/company/intercom

## Regulatory record

- **Reports private funds:** No

## About

The only helpdesk with a natively integrated AI Agent. Deliver perfect customer experiences with the highest-performing platform. Start your free trial today.

## Sectors

- Enterprise Software
- AI/ML
- Customer Experience

## Offices

- London, United Kingdom
- Chicago, IL, United States
- Dublin, Ireland
- Sydney, Australia
- Berlin, Germany

## People

- Eoghan McCabe — CEO and Co-founder
- Des Traynor — Chief Strategy Officer and Co-founder
- Ciaran Lee — Chief Engineer and Co-founder
- David Barrett — Co-founder
- Paul Adams — Chief Product Officer
- Archana Agrawal — President
- Darragh Curran — Chief Technology Officer
- Jordan Neill — Chief Operating Officer
- Dan Griggs — Chief Financial Officer
- Fergal Reid — VP of AI/ML
- Lauren Cullen — SVP of People

## Questions

### Who runs investment decisions at Fin?

Fin is a private software company, not a family office or investment firm. CEO Eoghan McCabe leads the company alongside co-founders and executive team. The board includes Eoghan McCabe, Des Traynor, Cameron Deatsch, Talia Goldberg, Eileen Naughton, Abhijeet Dwivedi, and Bobby Pinero (per the firm's website).

### How does Fin source its deal flow?

Fin is not an investment firm — it does not source deal flow. It generates revenue through sales of its AI customer agent platform. The company has raised venture capital from investors including Bessemer Venture Partners (per Talia Goldberg's board seat).

### Does Fin participate in fund commitments or only direct deals?

Fin does not participate in fund commitments. Its business model is selling a SaaS product — the Fin AI agent platform — to enterprises. The company does not deploy capital as an investor.

### What investment stages does Fin typically target?

Not applicable. Fin is an operating company, not an investment firm. It does not invest in external companies or funds.

### What sectors does Fin explicitly avoid?

Fin does not invest in any sectors as it is not an investor. Its customer base spans technology, commerce, and professional services, but it has not disclosed any excluded industries.

### How is Fin related to its parent or related vehicles?

Fin has no parent company. It is a private, founder-led corporation. The company has not disclosed any affiliated family office, trust, or philanthropic foundation.

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Last updated: 2026-06-03T20:00:00.000Z

Canonical page: https://altss.com/profile/intercom

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