# interface.ai

interface.ai is an other based in San Jose, United States.

## Overview

- **Organization type:** other
- **Headquarters:** San Jose, United States
- **Region:** North America
- **Address:** Riverpark Tower, 05-135, 333 West San Carlos Street, San Jose, CA, 95110, USA
- **Assets under management:** Undisclosed
- **Website:** interface.ai
- **LinkedIn:** https://www.linkedin.com/company/interface-ai

## Regulatory record

- **Reports private funds:** No

## About

Interface.ai provides an Agentic BankGPT platform for credit unions and community banks, offering AI-powered chatbots, voice AI, and employee AI to improve customer experience and automate tasks. The platform delivers accurate and script-free resolutions, with real-time compliance and frictionless security. Interface.ai's solutions have been adopted by over 100 credit unions and community banks.

## Sectors

- AI/ML
- FinTech

## Offices

- Palo Alto, CA, USA

## People

- James Chang — Chief Executive Officer
- Elizabeth Osborne — Chief Operating Officer
- Estela Nagahashi — EVP, Chief Operating Officer
- Dan St. Hilaire — Chief Executive Officer
- Todd Link — Chief Risk Officer
- Travis Frey — Chief Technology & Security Officer

## Questions

### Who runs investment decisions at interface.ai?

interface.ai is not an investment firm. It is an enterprise software company that sells AI-powered customer-service and contact-center automation to credit unions and community banks. Leadership rests with dual CEOs James Chang and Dan St. Hilaire, alongside a C-suite that includes operating and risk executives rather than CIOs or portfolio managers.

### What is the Nexus contact center platform?

Nexus is interface.ai's agentic contact-center architecture. Instead of routing only simple queries to AI and escalating everything else to a human queue, it uses Skills-Based Micro-Routing to pinpoint the exact moment a human judgment is needed—such as a policy exception or loan approval—and then returns that decision into the AI-led conversation in seconds. The company positions it as a reimagining of the entire contact-center stack, not merely a CCaaS add-on.

### Which types of financial institutions does interface.ai serve?

The company focuses almost exclusively on U.S. community banks and credit unions, a channel that larger AI platform vendors often overlook in favor of multinational banks. The firm's website states that more than 100 financial institutions are live on the platform, and public case studies reference deployment inside credit unions.

### Where is interface.ai's engineering and leadership based?

The firm maintains two California offices: a headquarters in San Jose's Riverpark Tower at 333 West San Carlos Street, and a Palo Alto office at 3101 Park Blvd. These Bay Area locations house its engineering, product, and executive teams, including CTO/CSO Travis Frey and Chief Risk Officer Todd Link.

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Last updated: 2026-07-11T02:53:45.000Z

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