# iQor Holdings Inc.

iQor Holdings Inc. is a Corporate – Captive Services Provider based in Fort Lauderdale, United States.

## Overview

- **Organization type:** Corporate – Captive Services Provider
- **Headquarters:** Fort Lauderdale, United States
- **Region:** North America
- **Address:** Fort Lauderdale, FL, United States
- **Founded:** 2008
- **Assets under management:** Undisclosed
- **Website:** iqor.com

## Regulatory record

- **Reports private funds:** No

## About

iQor Holdings Inc. was founded in 2008 after being spun out from Avaya's global services division. The company provides customer experience management, technical support, and business process outsourcing, primarily through contact centers in the US, Philippines, India, and other regions. Its strategy focuses on long-term contracts with large enterprises — telecommunications, retail, healthcare, and technology clients. iQor manages end-to-end customer interactions, from tech support to accounts receivable management. The firm has not disclosed specific portfolio company investments or fund structures; it operates as a services company rather than an asset manager. iQor is headquartered in Fort Lauderdale, Florida, and employs thousands across its delivery centers. Gary Pearsall was appointed CEO in 2016, succeeding founding leadership. The company has been backed by private equity firms including Cerberus Capital Management, which acquired a majority stake in 2017 (per Reuters, 2018). The firm's corporate structure — majority-owned by a private equity firm — differs from a traditional family office. The firm's structural differentiator is its origin as a corporate carve-out and its continued reliance on operational service delivery rather than capital deployment. Its mandate is to service client contracts, not to allocate capital for wealth preservation.

## Sectors

- Business Process Outsourcing
- Customer Experience
- Technology Services

## People

- Gary Pearsall — Chief Executive Officer
- Vance Johnston — Chief Financial Officer

## Questions

### Who controls iQor Holdings Inc.?

iQor is majority-owned by Cerberus Capital Management, which acquired a controlling stake in 2017. Gary Pearsall serves as CEO. The firm is not a family office — it is a services company with a corporate ownership structure (per Reuters, 2018).

### What sectors does iQor serve?

iQor serves telecommunications, retail, healthcare, and technology companies by managing customer service, technical support, and accounts receivable processes.

### Where are iQor's delivery centers located?

iQor operates contact centers and service facilities across the United States, the Philippines, India, and several other countries, allowing near-shore and offshore delivery.

### How was iQor founded?

iQor was formed in 2008 as a carve-out from Avaya's global services division. It was initially owned by private equity firms before Cerberus Capital Management acquired a majority stake in 2017 (per Reuters, 2018).

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Last updated: 2026-06-03T20:00:00.000Z

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