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Media Link
Media Link is a communication software firm based in Palo Alto, building AI agents and voice tech for contact centers.
Media Link
Media Link provides system solutions centered on telephony and AI for business communication. The firm's core offerings include CTI systems, voice tech products, and AI support tools. Its mission statement emphasizes creating things that did not exist before. The firm is headquartered in Palo Alto, with an additional office in Beverly Hills. The company's portfolio spans multiple product lines. These include the AI customer support agent 'AIto', the knowledge management platform 'Knowledge Link', the IVR service 'DXでんわ', and the all-in-one contact center system 'MediaCalls'. Media Link also offers custom development and IT engineer staffing services. The firm targets enterprise clients across Japan and North America, with a focus on contact center optimization. Media Link maintains a team of engineers and support staff. In April 2026, its IVR service 'DXでんわ' received the highest ranking 'Leader' in the ITreview Grid Award 2026 Spring. The firm also develops cloud-based chat support tools and a patented scenario-type chatbot. Philanthropic structures or adjacent vehicles are not disclosed. Media Link's structural differentiator lies in its combination of proprietary software development and engineering services, offering both packaged products and custom solutions. The firm operates as a technology vendor rather than a traditional investment entity, directly serving enterprise clients with communication system needs. This model distinguishes it from family offices or fund managers.
General information
Firm type
Asset Manager
Year founded
—
AUM
Undisclosed
Location
Region
North America
Country
United States
City
Palo Alto
Corporate office
Palo Alto, CA, United States
Additional offices
Beverly Hills
Sector focus
Frequently asked questions
What products does Media Link offer?
Media Link offers several communication and AI products including the AI agent 'AIto', the IVR service 'DXでんわ', the all-in-one contact center system 'MediaCalls', the IP-PBX 'MediaOffice', and the chat support tool 'MediaTalk'. These are designed for customer support automation and contact center optimization (per firm website).
Where is Media Link headquartered?
Media Link is headquartered in Palo Alto, California, United States, with an additional office in Beverly Hills. The firm primarily serves clients in Japan and North America (per firm website).
Does Media Link develop custom software?
Yes, Media Link provides engineering services that include custom development, system consulting, design, manufacturing, operation support, and maintenance for a variety of business systems (per firm website).
What awards has Media Link's DXでんわ received?
In April 2026, 'DXでんわ' was awarded the highest rank 'Leader' in the ITreview Grid Award 2026 Spring, based on user reviews and product satisfaction in Japan (per firm website, April 2026).
Does Media Link offer AI-powered customer support?
Yes, Media Link offers 'AIto', an autonomous AI agent for customer support automation that integrates generative AI and a shared knowledge database to handle multi-channel inquiries automatically (per firm website).
What is Media Link's business model?
Media Link operates as a technology company that develops, sells, and supports communication and AI software products, as well as provides IT engineer staffing and custom development services. It does not function as an investment firm or family office (per firm website).
Who are Media Link's typical clients?
Media Link's clients include enterprises with contact centers or customer support operations that need to automate phone, chat, and email responses. The firm lists major clients on its website but does not disclose specific names publicly (per firm website).
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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