# Media Link

Media Link is an Asset Manager based in Palo Alto, United States.

## Overview

- **Organization type:** Asset Manager
- **Headquarters:** Palo Alto, United States
- **Region:** North America
- **Address:** Palo Alto, CA, United States
- **Founded:** 2009
- **Assets under management:** Undisclosed
- **Website:** www.medialink-ml.co.jp
- **LinkedIn:** https://www.linkedin.com/company/media-link

## Regulatory record

- **Reports private funds:** No

## Sectors

- Enterprise Software
- AI/ML
- Communication Technology

## Offices

- Beverly Hills

## People

- 松本淳志 — 代表取締役社長

## Questions

### What products does Media Link offer?

Media Link offers several communication and AI products including the AI agent 'AIto', the IVR service 'DXでんわ', the all-in-one contact center system 'MediaCalls', the IP-PBX 'MediaOffice', and the chat support tool 'MediaTalk'. These are designed for customer support automation and contact center optimization (per firm website).

### Where is Media Link headquartered?

Media Link is headquartered in Palo Alto, California, United States, with an additional office in Beverly Hills. The firm primarily serves clients in Japan and North America (per firm website).

### Does Media Link develop custom software?

Yes, Media Link provides engineering services that include custom development, system consulting, design, manufacturing, operation support, and maintenance for a variety of business systems (per firm website).

### What awards has Media Link's DXでんわ received?

In April 2026, 'DXでんわ' was awarded the highest rank 'Leader' in the ITreview Grid Award 2026 Spring, based on user reviews and product satisfaction in Japan (per firm website, April 2026).

### Does Media Link offer AI-powered customer support?

Yes, Media Link offers 'AIto', an autonomous AI agent for customer support automation that integrates generative AI and a shared knowledge database to handle multi-channel inquiries automatically (per firm website).

### What is Media Link's business model?

Media Link operates as a technology company that develops, sells, and supports communication and AI software products, as well as provides IT engineer staffing and custom development services. It does not function as an investment firm or family office (per firm website).

### Who are Media Link's typical clients?

Media Link's clients include enterprises with contact centers or customer support operations that need to automate phone, chat, and email responses. The firm lists major clients on its website but does not disclose specific names publicly (per firm website).

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Last updated: 2026-08-11T15:07:26.757Z

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