# PerfectServe

PerfectServe is an other based in Miami, United States.

## Overview

- **Organization type:** other
- **Headquarters:** Miami, United States
- **Region:** North America
- **Address:** 1221 Brickell Ave, Suite 1090, Miami, FL 33131, United States
- **Assets under management:** Undisclosed
- **Website:** perfectserve.com
- **LinkedIn:** https://www.linkedin.com/company/perfectserve

## Regulatory record

- **Reports private funds:** No

## About

Improve clinical efficiency and patient satisfaction with PerfectServe's award-winning healthcare communication systems.

## Sectors

- Digital Health
- Healthcare Services

## Offices

- Vancouver, BC, Canada

## Questions

### Who owns PerfectServe?

PerfectServe does not publicly disclose its ownership structure. The company's website and public filings do not list its shareholders or parent entity. It is not known to be a portfolio company of any specific family office.

### What products does PerfectServe offer?

PerfectServe's platform includes secure clinical messaging (with Dynamic Intelligent Routing), a physician scheduling engine called Lightning Bolt that uses combinatorial optimization, an operator console for switchboard replacement, a live agent answering service, and a patient texting tool for appointment reminders and follow-ups (per the firm's website).

### How many customers does PerfectServe serve?

The company reports it is trusted by more than 500 hospitals, 800,000 clinicians, and 30,000 ambulatory practices (per the firm's website). It also claims 250+ integrations with third-party clinical systems.

### Does PerfectServe require proprietary hardware?

No. The platform works on legacy devices, smartphones (BYOD and shared), VoIP and landline phones, desktops, and pagers. No proprietary devices are required (per the firm's FAQs).

### What is Dynamic Intelligent Routing?

PerfectServe's patented Dynamic Intelligent Routing automatically identifies the correct clinician for each communication based on schedules, roles, patient assignments, and escalation rules. It pulls in clinical context from EHR integrations and can route messages to multiple devices simultaneously (per the firm's website).

### Does PerfectServe have an answering service?

Yes. PerfectServe offers a live agent answering service that triages and routes calls based on schedules and urgency. Operators are trained to transcribe and relay patient information, and the service is available 24/7/365 as an add-on to the platform (per the firm's FAQs).

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Last updated: 2026-06-03T20:00:00.000Z

Canonical page: https://altss.com/profile/perfectserve

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