# Qualifacts + Credible

Qualifacts + Credible is an other based in United States.

## Overview

- **Organization type:** other
- **Headquarters:** United States
- **Region:** North America
- **Address:** United States
- **Assets under management:** Undisclosed
- **Website:** https://www.qualifacts.com

## Regulatory record

- **Reports private funds:** No

## About

Qualifacts + Credible was created in 2021 through the merger of Qualifacts Systems, founded in 1999, and Credible Behavioral Health, founded in 2007 (per company materials). The combined entity offers a cloud-based EHR and RCM suite specifically for behavioral health and human services organizations. Its software covers clinical documentation, scheduling, billing, and analytics. The company's strategy focuses on the behavioral health market—a sector with growing demand due to increased mental health awareness and legislative support. Qualifacts + Credible provides modules for community mental health centers, substance use disorder providers, and private practices. It also offers integrated payment solutions and telehealth capabilities. The platform processes over $13B in claims annually (per company reports). Team size is not publicly specified. In April 2024, Qualifacts + Credible announced a partnership with the Massachusetts Behavioral Health Partnership to improve access to care. The structural differentiator is its niche focus on behavioral health—a segment underserved by general EHR vendors. The platform's integration of clinical and financial workflows creates a locking effect for customers, and private equity backing provides capital for continued product development and regulatory compliance updates.

## Sectors

- Digital Health
- Healthcare Services
- Enterprise Software

## Questions

### What is the primary business model for Qualifacts + Credible?

The company operates as a software-as-a-service (SaaS) provider, selling subscription licenses for its EHR and RCM software to behavioral health organizations. Revenue is derived from recurring software fees and transaction-based revenue from claims processing.

### What kinds of organizations use Qualifacts + Credible?

The platform is used by community mental health centers, substance use disorder treatment facilities, psychiatric hospitals, and private behavioral health practices. It covers outpatient, inpatient, and crisis services.

### What is the role of private equity in Qualifacts + Credible?

Private equity provides growth capital for product development, acquisitions, and market expansion. The company's investor, Great Hill Partners, supports its strategy of consolidating the fragmented behavioral health EHR market.

### How does Qualifacts + Credible handle data security for patient records?

The company is HIPAA-compliant and employs encryption, access controls, and audit logging to protect protected health information (PHI). Specific security certifications beyond HIPAA are not publicly detailed.

### Is Qualifacts + Credible expanding internationally?

Current operations are limited to the United States, with no public evidence of international expansion. The platform is designed for US healthcare regulations and payer systems.

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Last updated: 2026-08-11T02:43:31.692Z

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