# TeamSupport

TeamSupport is a Customer Support & Success Platform (B2B SaaS) based in Dallas, United States.

## Overview

- **Organization type:** Customer Support & Success Platform (B2B SaaS)
- **Headquarters:** Dallas, United States
- **Region:** North America
- **Address:** Dallas, TX, United States
- **Founded:** 2009
- **Assets under management:** Undisclosed
- **Website:** teamsupport.com
- **LinkedIn:** https://www.linkedin.com/company/teamsupport-com

## Regulatory record

- **Reports private funds:** No

## About

TeamSupport was founded in 2009 by Robert C. Johnson. The company established its headquarters in Dallas, Texas, and focused on building customer support software designed specifically for business-to-business (B2B) technology companies. Unlike omnichannel platforms built for retail consumers, TeamSupport's architecture was purpose-built to manage the longer, multi-stakeholder relationships common in enterprise technology and industrial settings. The company deploys capital into product development for a suite that includes ticketing, customer management, live chat, and a customer portal. Its software targets the mid-market, with specific modules for manufacturers, healthcare IT, and software companies. The platform's core differentiator is a proprietary 'Customer Distress Index' which scores account health based on support interaction volume and sentiment. TeamSupport integrates with Salesforce, Microsoft Dynamics, Jira, and HubSpot. CEO Pete Khanna joined the company in early 2023, prior to the firm being acquired by Verdane, a European private equity firm, in mid-2023. Verdane's investment thesis centered on the software's product-led growth potential and the opportunity to expand its AI-driven support features. The majority investment from Verdane, which manages over €7 billion, placed TeamSupport into a portfolio alongside other vertical software assets. The company continues to operate independently, with its Dallas, Texas, United States headquarters. Structurally, TeamSupport operates as a VC-to-PE backed enterprise SaaS company rather than a family office or fund. As an operating company owned by Verdane, its capital allocation is driven by growth equity rather than a discretionary fund return mandate. The acquisition marked a deliberate bet on AI-augmented B2B customer support tools consolidating a fragmented mid-market.

## Sectors

- Enterprise Software

## People

- Pete Khanna — CEO

## Questions

### What makes TeamSupport's product architecture different from Zendesk or Intercom?

TeamSupport built its platform specifically for business-to-business (B2B) support, where tickets often involve long-running, complex interactions between multiple people at both the vendor and client organizations. It tracks a full relationship history rather than treating each contact as a fresh ticket. The platform also includes a 'Customer Distress Index' that calculates an account health score based on ticket volume, sentiment, and resolution times.

### Who owns TeamSupport?

European growth private equity firm Verdane acquired a majority stake in TeamSupport in July 2023. Verdane manages over €7 billion in capital and specializes in scaling digital consumer and software businesses.

### What industries does TeamSupport primarily serve?

TeamSupport concentrates on industries with complex, high-stakes B2B relationships. Its primary verticals include manufacturing, healthcare technology, software, and business services. The software is designed to handle technical, multi-step inquiries that often span weeks or months.

### How does TeamSupport integrate with existing enterprise software stacks?

The platform offers pre-built integrations with major systems that B2B companies use, including Salesforce, Microsoft Dynamics, Jira, and HubSpot. These integrations allow support teams to connect customer issues directly to CRM records, engineering tickets, and marketing automation flows without custom middleware.

### Where is TeamSupport headquartered and does it have other offices?

The company is headquartered in Dallas, Texas, United States. Public records do not indicate additional physical offices, and the firm operates on a centralized team model.

## Related profiles

- [Insita Group](https://altss.com/profile/insita-group)
- [F1 Solutions](https://altss.com/profile/f1-solutions)

---

Last updated: 2026-06-03T20:00:00.000Z

Canonical page: https://altss.com/profile/teamsupport-llc

Maintained by Altss — https://altss.com — methodology: https://altss.com/methodology