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Calabrio
Calabrio powers people and businesses with actionable intelligence. Our AI-powered, cloud-native Calabrio ONE suite maximizes agent performance, turning every...
Calabrio
Calabrio powers people and businesses with actionable intelligence. Our AI-powered, cloud-native Calabrio ONE suite maximizes agent performance, turning every interaction into a strategic advantage. Trusted worldwide, our workforce and conversation intelligence solutions help teams work smarter, respond faster, and connect better to drive measurable business outcomes.
General information
Firm type
Asset Manager
Location
Region
North America
Country
United States
City
Minneapolis
Corporate office
Minneapolis, MN, United States
Principals
Kevin Jones
Chief Executive Officer
Sector focus
Frequently asked questions
Who runs Calabrio?
Kevin Jones serves as Chief Executive Officer of Calabrio, leading the company's strategy in the workforce engagement management market. He assumed the role following the company's ownership transitions through private equity backers including KKR and Thoma Bravo. His tenure has focused on expanding the platform's analytics capabilities and global reach from the company's Minneapolis headquarters.
What does Calabrio's software actually do?
Calabrio provides workforce engagement management software that captures, analyzes, and scores interactions between contact center agents and customers. The platform covers quality management, workforce management, and voice-of-the-customer analytics. It processes interactions across voice, chat, email, and social channels to generate performance metrics, compliance reports, and agent coaching recommendations for large enterprises.
Who owns Calabrio?
Calabrio is a private-equity-backed company. KKR acquired a majority stake in 2016, and Thoma Bravo subsequently became the controlling investor. The company operates with the strategic and financial backing of its private equity sponsors while maintaining its independent brand, product roadmap, and Minneapolis-based management team.
Which industries use Calabrio?
Calabrio's customer base concentrates in industries with high interaction volumes and regulatory scrutinity, including financial services, healthcare, insurance, and travel. These sectors deploy the platform to maintain compliance standards, monitor agent adherence to scripts, and improve customer satisfaction scores across large contact center workforces.
Who are Calabrio's main competitors?
Calabrio competes primarily with Verint and NICE in the workforce engagement management market. All three companies offer overlapping suites in quality management, workforce management, and analytics. Calabrio differentiates by focusing exclusively on the contact center agent experience rather than broader customer engagement or security portfolios.
Does Calabrio sell to small contact centers?
Calabrio targets mid-market and enterprise contact centers. While the platform is cloud-based and scalable, its analytics depth, compliance features, and pricing model align with organizations managing hundreds or thousands of agents. The firm does not market a lightweight or small-business edition of its core workforce engagement suite.
How does Calabrio integrate with other enterprise software?
Calabrio integrates with major CRM platforms and unified communications systems used in contact centers, including those from Cisco, Amazon Connect, and Genesys. These integrations pull interaction data into Calabrio's analytics engine, allowing quality evaluators and workforce planners to work within their existing telephony and customer record environments while leveraging Calabrio's specialized analytics tools.
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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