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CallMiner
CallMiner is a conversation-intelligence software company for enterprise contact centers, using AI to analyze all customer interactions and power CX...
CallMiner
CallMiner is a Waltham-based software company that provides conversation-intelligence and automation platforms for enterprise contact centers. Unlike generic analytics vendors, CallMiner focuses on analyzing 100% of omnichannel interactions—voice calls, chats, emails—to extract behavioral signals and operational patterns. The firm's platform, OmniAgent, embeds generative AI to summarize calls and suggest next actions, a product trajectory that aligns with the broader shift from legacy quality-management to AI-driven CX. The company's target market spans customer-service-heavy industries: telecom, insurance, automotive, healthcare, and financial services. Named deployments include a top American wireless company (per company website) and AAA Auto (per company website), where clients reported 78% faster call handling after integrating with Azure OpenAI (Altss estimate). CallMiner is not an investment firm; it is a product company selling SaaS subscriptions, with no disclosed AUM, deployment, or ownership structure beyond its private-company status. Team size, founding year, and named executives are not publicly detailed on the firm's website. The company maintains a single HQ in Waltham, Massachusetts, with support teams in the UK (per contact page). No philanthropic or adjacent vehicles are disclosed. CallMiner's CX Landscape Report 2025 and recognition in Forrester's Wave for Conversation Intelligence Solutions (Q2 2025) serve as quarterly public outputs that inform its brand. CallMiner's structural differentiator is its commitment to full-interaction AI analysis rather than sampling—a position that separates it from legacy vendors that only review a fraction of calls. By combining automation with behavioral intelligence, the firm competes in a crowded field of CX tech providers, vying for enterprise budgets against incumbents like Verint and NICE. No succession or governance structure is publicly known.
General information
Firm type
Asset Manager
Year founded
—
AUM
Undisclosed
Location
Region
North America
Country
United States
City
Waltham
Corporate office
Waltham, MA, United States
Sector focus
Frequently asked questions
What does CallMiner do?
CallMiner builds a conversation-intelligence platform that analyzes every customer interaction—including calls, chats, and emails—for enterprise contact centers. The software uses AI and machine learning to detect sentiment, identify compliance risks, and surface operational insights, enabling clients to improve customer experience and reduce costs (per the company website).
Who are CallMiner's customers?
CallMiner serves large enterprises in telecom, automotive, insurance, healthcare, and financial services. Named clients include a top American wireless company and AAA Auto (per company website). The platform is designed for contact centers handling high volumes of omnichannel customer interactions.
Is CallMiner an investment firm or a technology vendor?
CallMiner is a privately held software company, not an investment firm. It sells a SaaS platform for conversation intelligence and automation under a subscription model. No AUM, deployment funds, or external capital under management are disclosed.
What is the OmniAgent product?
OmniAgent is CallMiner's generative-AI-driven solution that provides real-time agent assist, call summarization, and automation of routine responses. The company claims it reduces average handling times by 78% in some deployments when paired with Microsoft Azure OpenAI (per company website).
Does CallMiner have named executives or founders?
No executives, founders, or leadership are publicly listed on the company's website as of the data available. The firm does not disclose its founding year or team composition on its primary public pages.
Where is CallMiner headquartered?
CallMiner's headquarters is in Waltham, Massachusetts, United States. The company also lists a UK customer-support channel (per contact page) but no secondary office addresses.
How does CallMiner differentiate from other CX analytics vendors?
CallMiner's differentiator is analyzing 100% of customer interactions rather than relying on sampled calls or chats. Its platform integrates behavioral intelligence with AI automation, aiming to provide a more complete picture of customer experience across all channels (per company website and Forrester Wave Q2 2025 recognition).
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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