CallMiner

CallMiner builds a conversation-intelligence platform that analyzes every customer interaction—including calls, chats, and emails—for enterprise contact centers. The software uses AI and machine learning to detect sentiment, identify compliance risks, and surface operational insights, enabling clients to improve customer experience and reduce costs (per the company website).

CallMiner serves large enterprises in telecom, automotive, insurance, healthcare, and financial services. Named clients include a top American wireless company and AAA Auto (per company website). The platform is designed for contact centers handling high volumes of omnichannel customer interactions.

CallMiner is a privately held software company, not an investment firm. It sells a SaaS platform for conversation intelligence and automation under a subscription model. No AUM, deployment funds, or external capital under management are disclosed.

OmniAgent is CallMiner's generative-AI-driven solution that provides real-time agent assist, call summarization, and automation of routine responses. The company claims it reduces average handling times by 78% in some deployments when paired with Microsoft Azure OpenAI (per company website).

No executives, founders, or leadership are publicly listed on the company's website as of the data available. The firm does not disclose its founding year or team composition on its primary public pages.

CallMiner's headquarters is in Waltham, Massachusetts, United States. The company also lists a UK customer-support channel (per contact page) but no secondary office addresses.

CallMiner's differentiator is analyzing 100% of customer interactions rather than relying on sampled calls or chats. Its platform integrates behavioral intelligence with AI automation, aiming to provide a more complete picture of customer experience across all channels (per company website and Forrester Wave Q2 2025 recognition).