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CallTower
Bret L. England's CallTower enables cloud voice, collaboration, and AI contact center experiences for global enterprises across 80+ countries.
CallTower
CallTower launched in 2002 to provide enterprise-class cloud communications and collaboration solutions. CEO Bret L. England, who brings more than 25 years of senior financial and operational experience, leads the firm from its South Jordan, Utah headquarters. CallTower operates as a multi-platform integrator rather than a proprietary software developer, enabling complex unified communications environments for distributed workforces. The firm's strategy spans UCaaS, CCaaS, and AI-powered customer experience solutions across major platforms including Microsoft Teams Operator Connect and Direct Routing, Webex by Cisco, Zoom Phone, Five9, and Genesys Cloud. CallTower delivers global voice enablement, managed services, and CX professional services — implementation, integration, AI automation, and workforce optimization — for clients in healthcare, financial services, education, government, manufacturing, and retail. Its infrastructure runs on connectivity across 80+ countries and 15 geo-redundant data centers. In 2025, CallTower acquired Inoria, a Montreal-based contact center optimization firm, expanding its CCaaS and conversational AI capabilities in North America (per the firm, 2025). CallTower operates offices in South Jordan, Rochester, London, and Montreal. The firm maintains a deep partner ecosystem with agency, MSP, and channel programs, supported by its proprietary administration portal, CallTower Connect. In 2025, the firm earned a USA Today Top Workplaces award. While financial metrics remain undisclosed, the firm's client base spans multiple continents, and its acquisition of Inoria signals an active posture toward scaling AI-driven contact center and CX services. CallTower's structural differentiator is its multi-platform, integration-first model. Rather than steering clients toward a single UCaaS or CCaaS stack, the firm operates as an agnostic layer that unifies voice, collaboration, contact center, and AI services from Microsoft, Cisco, Zoom, Genesys, and Five9 under one managed experience. This architecture allows enterprises to avoid vendor consolidation pressure, while CallTower captures value from services, support, and professional consulting across competing ecosystems.
General information
Firm type
Asset Manager
Year founded
2002
AUM
Undisclosed
Location
Region
North America
Country
United States
City
South Jordan
Corporate office
10701 River Front Parkway, 4th Floor, South Jordan, UT 84095, United States
Additional offices
Rochester, NY, United States · London, United Kingdom · Montreal, Quebec, Canada
Principals
Bret L. England
President and Chief Executive Officer
Sector focus
Frequently asked questions
Who runs investment decisions at CallTower?
CallTower is an operating company, not an investment firm. Strategic decisions, including the 2025 acquisition of Inoria, are led by CEO Bret L. England. The firm's website lists Brad L. England as President and CEO. It does not disclose an investment committee structure. Private equity involvement from BV Investment Partners is indicated on the team page, but specific investment decision-making processes are not publicly documented.
Is CallTower a single family office or a private equity-backed company?
CallTower is an operating company, not a family office. The firm's team page lists Vik Raina and Justin Garrison of BV Investment Partners, suggesting private equity sponsorship. However, the firm's website does not explicitly confirm current ownership structure or control.
What is CallTower's known posture on co-investments alongside external GPs?
As an enterprise cloud communications operating company, CallTower does not make LP commitments or co-investments in external funds. The firm's capital allocation is directed toward internal growth and strategic acquisitions — such as the 2025 purchase of Inoria — rather than portfolio investing.
How does CallTower source proprietary deal flow?
CallTower's growth strategy relies on partnerships with agency, MSP, and channel programs rather than deal sourcing in a financial sense. The firm integrates communication platforms from Microsoft, Cisco, Zoom, Five9, and Genesys, using a channel-driven model to expand its customer base across 80+ countries.
Which sectors does CallTower explicitly avoid?
CallTower serves healthcare, financial services, education, government, manufacturing, retail, hospitality, and enterprise technology. The firm does not publish a list of excluded sectors or industries it avoids.
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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