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AirHelp
AirHelp was founded in 2013 by Henrik Zillmer, Greg Roodt, and Nicolas Michaelsen as a legal-tech platform that helps airline passengers claim...
AirHelp
AirHelp was founded in 2013 by Henrik Zillmer, Greg Roodt, and Nicolas Michaelsen as a legal-tech platform that helps airline passengers claim compensation for delayed, canceled, or overbooked flights. The company is headquartered in Mountain View, California, and operates under the brand AirHelp. The firm's model is contingent: it charges a standard 35% fee (including VAT) only when compensation is recovered, handling all airline negotiations. AirHelp covers flight disruptions including delays over 3 hours, cancellations within 14 days of departure, and missed connections. The platform processes claims under global regulations including EC 261. AirHelp reports having assisted over 28 million customers and claims a high success rate. It won a World Future Awards 2025 accolade. The firm also offers an insurance product called AirHelp+ that provides up to $600 in payouts for flight disruptions, alongside lounge access and zero-fee compensation claims. In May 2025, AirHelp was recognized as a World Future Awards 2025 winner (per AirHelp). The company's structural differentiator is its automated, consumer-facing claims engine that eliminates upfront legal costs for individual passengers. It operates as a mass-market legal service, not a traditional law firm, aggregating claims to negotiate with airlines at scale.
General information
Firm type
Asset Manager
Year founded
—
AUM
Undisclosed
Location
Region
North America
Country
United States
City
Mountain View
Corporate office
Mountain View, CA, United States
Sector focus
Frequently asked questions
How does AirHelp make money?
AirHelp charges a contingent fee — 35% of the compensation recovered (including VAT). If it does not recover compensation, the customer pays nothing (per the firm's website).
What types of flight disruptions does AirHelp cover?
AirHelp handles claims for flight delays exceeding 3 hours, cancellations less than 14 days before departure, and missed connections that result in arrival delays of 3+ hours (per the firm's website).
Is AirHelp a law firm?
No. AirHelp is a commercial claims management company, not a law firm. It uses legal expertise and technology to negotiate with airlines on behalf of passengers, operating under global aviation regulations.
Which airlines does AirHelp pursue claims against?
AirHelp pursues claims against any airline that operates flights under jurisdictions covered by passenger-rights regulations such as EC 261. It does not name specific airlines publicly.
Does AirHelp offer any insurance products?
Yes. AirHelp offers AirHelp+, a subscription service that provides up to $600 in fast insurance payouts for flight disruptions, lounge access, and zero-fee compensation claims (per the firm's website).
What is the maximum compensation AirHelp can secure?
Under EC 261, the maximum compensation is up to $650 (€600) per passenger, depending on flight distance and delay length (per the firm's website).
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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