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EasyVista
EasyVista, led by CEO Sylvain Gauthier, serves 3,500+ enterprises with ITSM and AI automation software from its New York headquarters.
EasyVista
Founded in 1988 by Patrice Barbedette and Emmanuel Dubois, EasyVista began as a Paris-based IT service desk software firm that spent decades building a European installed base. In 2017 the company separated from its former parent, retaining its product suite and client roster while relocating its corporate headquarters to New York. The business now operates with a dual R&D and commercial structure, maintaining its core engineering and development operations in France alongside a commercial hub in New York and a growing presence in London, Milan, Madrid, and Lisbon. EasyVista deploys capital — financed by a 2018 backing from private equity firm Keensight Capital — to expand its SaaS platform and pursue add-on acquisitions. The strategy integrates organic product development with targeted M&A. Deals include the 2020 acquisition of Knowesia, a natural language processing startup, and the 2022 purchase of Astro Technology, a Portuguese IT operations firm. Its geographic footprint concentrates on North America, France, the United Kingdom, Iberia, and Italy — markets where mid-market enterprises and public-sector buyers adopt its integrated ITSM and IT monitoring layer. The firm generates revenues upwards of $160M in annual recurring revenue, with a headcount that has fluctuated between 400 and 500 professionals globally. In November 2024 the company launched EasyVista EV Pulse, an AI-powered IT operations assistant integrated into its core platform (per the firm, November 2024). The team operates from six offices across two continents and is structured as a single legal entity with no disclosed ancillary vehicles, relying exclusively on its software platform and support contracts. EasyVista's structural differentiation rests on its dual-country model: a European-originated engineering culture combined with a US-headquartered commercial identity. Product development remains anchored in Paris while sales and executive leadership operate from New York, enabling it to sell to both mid-market European organizations sensitive to local data requirements and North American enterprises demanding AI-native IT operations tooling.
General information
Firm type
Asset Manager
Year founded
1988
AUM
Undisclosed
Location
Region
North America
Country
United States
City
New York
Corporate office
New York, NY, United States
Additional offices
Paris, France · London, United Kingdom · Milan, Italy · Madrid, Spain · Lisbon, Portugal
Principals
Sylvain Gauthier
CEO
Patrice Barbedette
Co-founder
Emmanuel Dubois
Co-founder
Sector focus
Frequently asked questions
Who owns EasyVista and what is its governance structure?
French growth-equity firm Keensight Capital acquired a majority stake in EasyVista in 2018, carving it out from its former publicly traded parent. The management team, led by CEO Sylvain Gauthier, retains a minority position. Governance operates through a board that includes Keensight representatives and executive management, with no external family-office or multi-manager control layer.
How does EasyVista source new business outside its core European base?
EasyVista maintains a New York-headquartered commercial organization to penetrate North America, targeting mid-market IT departments that are replacing legacy on-premise ticketing systems. It supplements direct sales teams in Madrid, London, Milan, and Lisbon with a network of resellers and managed-service providers in each region, a model designed to access local public-sector and enterprise procurement channels.
What is EasyVista's acquisition strategy?
The firm adds adjacent capabilities through targeted buyouts of smaller private software companies. Acquired entities — including French AI startup Knowesia and Portuguese IT monitoring firm Astro Technology — are integrated into the core platform rather than operated independently. The strategy aims to layer AI, automation, and infrastructure monitoring into the base ITSM product without diluting the unified SaaS delivery model.
Does EasyVista operate as a traditional enterprise software vendor or a financial sponsor platform?
EasyVista operates as a platform company backed by a single private equity sponsor, Keensight Capital. While it participates in the M&A market to consolidate point solutions, it does not function as a multi-portfolio holding company or a fund-of-funds structure. All acquired technologies are subsumed under the EasyVista brand and product suite.
How is EasyVista's AI product strategy structured compared to larger ITSM competitors?
EasyVista's AI strategy centers on a proprietary assistant called EV Pulse, launched in late 2024. Unlike broad-platform competitors that rely on third-party large language models, EasyVista integrates its AI directly into its service-delivery workflow — combining capabilities from its earlier NLP acquisition (Knowesia) with in-house engineering from its Paris R&D center. The firm markets this as an interconnected AI layer rather than a standalone chatbot.
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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