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Gainsight
Gainsight is a San Francisco-based company founded in 2009. It develops software to help businesses retain customers, boost sales, and foster customer loyalty.
Gainsight
Gainsight is a San Francisco-based company founded in 2009. It develops software to help businesses retain customers, boost sales, and foster customer loyalty. The company has secured $156.2 million in total funding.
General information
Firm type
Asset Manager
Year founded
2009
Location
Region
North America
Country
United States
City
San Francisco
Corporate office
San Francisco, CA, United States
Additional offices
St. Louis · Phoenix · Bengaluru · London
Principals
Nick Mehta
Chief Executive Officer
Jim Eberlin
Chief Customer Officer
Sector focus
Frequently asked questions
Who operates Gainsight after the Vista Equity acquisition?
Nick Mehta remained CEO after Vista Equity Partners acquired the company in 2020 for $1.1B (per TechCrunch and the firm, 2020). Vista typically installs operating partners alongside existing leadership; Gainsight has continued to pursue bolt-on acquisitions and product-line expansion under its existing executive team with Vista's strategic oversight.
What does Gainsight actually sell, and who buys it?
Gainsight sells a subscription platform that ingests product-usage telemetry, support tickets, and contract data to score customer health, forecast renewals, and automate post-sale engagement. Its roughly 2,000 customers span enterprise SaaS companies like Box and Workday, as well as large professional-services firms that need to manage recurring client relationships.
How does Gainsight source growth opportunities as a Vista portfolio company?
Growth comes from two tracks. Organically, Gainsight cross-sells product-experience and community modules into its installed base of customer-success users. Inorganically, Vista's operating playbook identifies adjacent tools — such as the 2021 acquisition of inSided — and integrates them to expand average contract value. Gainsight also benefits from being dropped into other Vista-owned enterprise companies as the default churn-reduction layer.
Does Gainsight operate solely in the United States?
No. Gainsight maintains offices in San Francisco, St. Louis, and Phoenix in the US, an engineering center in Bengaluru, India, and a European presence in London. Its customer base includes North American and Western European enterprises, with growing accounts in India and select Asia-Pacific markets.
Is Gainsight a single-family office or an enterprise-software company?
Gainsight is an enterprise-software company, not a family office. It appears in this dataset because its name overlaps with an entity type query, but it has never operated as an investment vehicle or wealth manager. It is a Vista Equity Partners portfolio company focused on customer-success and product-experience software.
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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