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InMoment
InMoment offers customer experience platforms and services. The company provides tools for collecting, integrating, and analyzing customer experience data,...
InMoment
InMoment offers customer experience platforms and services. The company provides tools for collecting, integrating, and analyzing customer experience data, using AI to analyze structured and unstructured data sources. InMoment serves businesses aiming to improve customer experience programs, and was founded in 2002 in Salt Lake City, Utah; it was acquired by Press Ganey in May 2025.
General information
Firm type
Asset Manager
Year founded
2002
Location
Region
North America
Country
United States
City
South Jordan
Corporate office
South Jordan, UT, United States
Frequently asked questions
How does InMoment source proprietary tech?
InMoment develops its AI models internally using its proprietary dataset of customer feedback signals. It also acquires complementary technologies, such as the 2023 purchase of SyncAdd for conversational AI (per TechCrunch, July 2023). The company does not source external investment opportunities.
Does InMoment participate in fund commitments?
No. InMoment does not allocate capital to external investment funds. It is an operating company that sells software subscriptions and does not have an asset management or investment function.
What sectors does InMoment serve?
InMoment targets retail, hospitality, financial services, healthcare, and telecommunications — industries with high customer touchpoint volume. It does not invest in these sectors; it provides software to firms that operate in them.
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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