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Metro Public Adjustment
Metro Public Adjustment is a public adjusting firm founded in 1994 by Steven J.
Metro Public Adjustment
Metro Public Adjustment was founded in 1994 by Steven J. McCaffrey, who remains president. The firm operates from Bensalem, Pennsylvania, and describes its mission as helping property owners navigate insurance claims and obtain fair settlements — a role it compares to an experienced captain guiding a vessel through turbulent waters. The firm's services include free property damage inspections, policy coverage gap analysis, full claim handling and coordination with insurance adjusters, and prior claim review for already-settled losses. Metro serves both residential and commercial property owners across the United States, focusing on maximizing compensation for property loss. The firm does not disclose specific claim volumes or average settlement amounts. Metro employs a team of public adjusters but does not disclose total headcount. The firm maintains a single corporate headquarters in Bensalem, Pennsylvania. No additional offices, philanthropic structures, or adjacent investment vehicles have been publicly identified. As a regulated public adjusting firm, Metro Public Adjustment operates under state insurance department oversight — a structural differentiator from investment-oriented family offices. The firm's business model is fee-based, typically earning a percentage of the claim settlement, aligning its incentives with the policyholder rather than the insurance carrier.
General information
Firm type
other
Year founded
1994
AUM
Undisclosed
Location
Region
North America
Country
United States
City
Bensalem
Corporate office
Bensalem, PA, United States
Principals
Steven J. McCaffrey
President
Sector focus
Frequently asked questions
Who runs Metro Public Adjustment?
Steven J. McCaffrey is the president of Metro Public Adjustment, a role he has held since the firm's founding in 1994 (per firm website). No other executives or managing principals are publicly listed.
How does Metro Public Adjustment make money?
Metro Public Adjustment operates on a contingency fee basis, typically earning a percentage of the insurance claim settlement it secures for the property owner. This structure aligns the firm's incentives with maximizing the policyholder's payout rather than the insurer's minimization of loss.
Does Metro Public Adjustment only handle new claims?
No. The firm also reviews claims that have already been settled without Metro's involvement, working to obtain a fair settlement even after the initial process has concluded (per firm website). This service is part of its prior claim review offering.
What types of property does Metro Public Adjustment cover?
Metro works with both residential and commercial property owners, according to its website. The firm handles claims for property damage including fire, water, storm, and other insured losses.
Is Metro Public Adjustment affiliated with any investment firm or family office?
No. Metro Public Adjustment is a standalone public adjusting firm, not an investment manager or family office. It does not manage capital, make direct investments, or operate a fund structure. Its business is insurance claim advocacy.
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