Mobile Klinik

The firm earns through three main channels: out-of-warranty repairs on Apple, Samsung, and Google devices; direct sales of certified pre-owned smartphones, both online and in-store; and commissions from in-store activations of Telus and Koodo wireless plans. Promotional bundles — such as a C$200 repair credit tied to a new plan — are designed to pull customers into multiple transaction lines in a single visit. The company does not publicly report the revenue split across these segments.

Every device sold undergoes a proprietary 64-point inspection and is backed by a one-year warranty and a no-blacklist guarantee, meaning the company asserts it does not resell lost or stolen phones. Buyers also receive a lifetime parts guarantee on most non-warranty repairs performed by Mobile Klinik technicians. The phones are sold with a sustainability credit when activated on an eligible carrier plan, a pricing structure that ties the hardware transaction directly to recurring network revenue.

No ownership information is publicly disclosed. The firm describes itself as 'Canadian owned and operated,' but the website and available Altss research records do not identify a founder, managing partner, or parent company. Without named principals, the operating structure — whether it is a standalone private company, part of a larger holding group, or an investment within a family-office portfolio — remains unverifiable from current sources.

Store-first, with a supporting digital layer. The company operates more than 120 physical locations where repairs, device sales, trade-ins, and plan activations occur. Its Device Checkup app allows customers to assess battery health and receive repair quotes remotely, but the service itself requires an in-person visit for fulfillment. Online phone purchases are available, but because many promotions require an in-store carrier activation, the physical network remains the economic center of gravity.

Mobile Klinik acts as an authorized activation partner for Telus and its flanker brand Koodo. Customers buying a certified pre-owned phone or a repaired device can activate a postpaid plan on the spot, often qualifying for device discounts, bill credits, or subsidized repair costs. The arrangement makes Mobile Klinik a de facto indirect retail channel for the carriers while giving it a recurring-commission revenue stream that a standalone repair chain would not have.