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Teleperformance
TP is a global digital business services company that operates where people, processes, and AI meet. With nearly five decades of experience across five...
Teleperformance
TP is a global digital business services company that operates where people, processes, and AI meet. With nearly five decades of experience across five continents, it helps leading brands run and transform critical customer and business operations responsibly, reliably, and at scale. It orchestrates intelligent human-AI operations and delivers services from customer experience and support to back-office, trust and safety, collections, data, and technology services.
General information
Firm type
Asset Manager
Location
Region
Europe
Country
France
City
Paris
Corporate office
Paris, France
Principals
Moulay Hafid Elalamy
Chairman
Jorge Amar
Chief Executive Officer of TP Group
Thomas Mackenbrock
Director
Brigitte Daubry
Independent Director
Evangelos Papadopoulos
Director representing the employees
Ingrid Johnson
Independent Director
Kevin Niu
Independent Director
Mehdi Ghissassi
Independent Director
Moulay Mhamed Elalamy
Director
Sheikha Hanadi Bint Nasser Al-Thani
Lead Independent Director
Vera Songwe
Independent Director
Agustin Grisanti
Chief Executive Officer EMEA and APAC
Miranda Collard
Chief Executive Officer for Americas
Luciana Cemerka
Chief Marketing Officer
Teri O'Brien
Group Chief Legal and Compliance Officer
Benoit Gabelle
Interim Chief Financial Officer
Andreas Braun
Chief AI Officer
Frequently asked questions
What is Teleperformance's approach to AI and technology?
Teleperformance deploys a Human+AI model through its TP.ai FAB suite, which includes tools for sales growth, debt collection, and customer service. The firm partners with technology leaders like Nvidia to integrate AI tools into its platform, aiming to augment rather than replace human agents.
What sectors does Teleperformance serve?
The firm serves automotive, banking and financial services, communications, energy, gaming, government, healthcare, insurance, media, retail and e-commerce, technology, and travel/hospitality sectors.
How does Teleperformance generate revenue?
Teleperformance generates revenue primarily through long-term outsourcing contracts for customer experience, trust and safety, debt collection, and back-office services. The firm also offers outcome-based models like revenue-as-a-service, where payment is tied to sales performance.
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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