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The Results Companies
The Results Companies, founded in 1993 by the Rapp brothers, handles over 1B annual customer interactions through 20,000+ agents in 11 countries.
The Results Companies
The Results Companies was founded in 1993 by brothers John and Robert Rapp in Fort Lauderdale, Florida, beginning as a small telemarketing operation. The firm bootstrapped its growth for two decades before taking a minority investment from private equity firm One Equity Partners in 2015, valuing the business at approximately $500 million. The Rapp family retained majority control through the transaction, a structural choice that preserved operator-led governance while adding institutional capital for international expansion. The firm operates a hybrid onshore-nearshore-offshore delivery model spanning the United States, Latin America, the Caribbean, Europe, and the Philippines. Its principal service lines include inbound customer care, technical support, sales conversion, and back-office processing. End-markets concentrate in healthcare payer services through its specialized ResultsCX division, alongside telecommunications, financial services, and retail. The company competes directly with Teleperformance, Concentrix, and Alorica, differentiating through a proprietary analytics platform — ResultsEngage — that layers behavioral data over traditional voice and chat interactions. The Results Companies employs approximately 20,000 agents across 30+ contact centers globally. Core operational hubs include Fort Lauderdale and Plantation in Florida, Dallas and Lubbock in Texas, Mexico City, Manila and Muntinlupa in the Philippines, San José in Costa Rica, Kingston in Jamaica, and Gdańsk in Poland. In January 2023, the firm rebranded its enterprise healthcare division to ResultsCX Health, consolidating payer and provider support functions under a single vertical (per the firm, January 2023). The firm's structural differentiator is its long-duration, founder-controlled governance model in an industry dominated by sponsor-backed roll-ups and publicly traded consolidators. The Rapp family's majority ownership — maintained across nearly three decades and through a PE minority recapitalization — avoids the standard BPO pattern of three-to-five-year private equity hold periods followed by a sale to a larger competitor. This continuity shapes client relationships built on multi-year operational partnerships rather than cost-per-seat arbitrage cycles.
General information
Firm type
other
Year founded
1993
AUM
Undisclosed
Location
Region
North America
Country
United States
City
Fort Lauderdale
Corporate office
Fort Lauderdale, FL, United States
Additional offices
Plantation, FL · Dallas, TX · Lubbock, TX · Mexico City, Mexico · Manila, Philippines · Muntinlupa, Philippines · San José, Costa Rica · Belmopan, Belize · Kingston, Jamaica · Gdańsk, Poland · Tallinn, Estonia
Principals
Robert Rapp
Chief Executive Officer
John Rapp
Chairman
Sector focus
Frequently asked questions
Who runs investment decisions at The Results Companies?
Robert Rapp, CEO and co-founder, controls capital allocation alongside his brother John Rapp, who serves as Chairman. The firm operates as a privately held, founder-controlled company with a minority stake held by One Equity Partners since 2015, a structure that concentrates strategic and investment authority with the Rapp family rather than a distributed investment committee.
How does the firm's ownership structure affect its operations compared to private-equity-backed BPO peers?
The Rapp family has retained majority control since founding in 1993, including through the 2015 minority recapitalization with One Equity Partners. This contrasts with competitors like Alorica or Sitel, which have cycled through multiple private equity sponsors. The founder-controlled governance allows for longer client partnership horizons and avoids the margin-compression pressures typical of sponsor-driven BPO roll-ups preparing for exit.
What is ResultsCX Health and how does it fit into the broader business?
ResultsCX Health is the firm's dedicated healthcare vertical, formally rebranded in January 2023. It serves health insurance payers and care providers with member engagement, claims support, and care coordination services. The healthcare focus reflects deliberate verticalization — building domain-specific compliance infrastructure and agent training that generalist BPOs cannot replicate quickly.
Where does the firm primarily deliver services from?
The Results Companies operates a geographically diversified delivery network with significant capacity in the Philippines (Manila and Muntinlupa), Latin America (Mexico City, San José, Kingston, Belmopan), Eastern Europe (Gdańsk, Tallinn), and onshore US centers in Florida and Texas. This mix allows clients to balance cost, language requirements, and time-zone coverage across individual programs.
Does The Results Companies compete for the same contracts as Teleperformance and Concentrix?
Yes, though typically at a different scale. While Teleperformance and Concentrix pursue global enterprise contracts exceeding 1,000 seats, Results targets mid-to-large programs in the 50–500 seat range where its proprietary analytics platform and verticalized healthcare expertise provide differentiation against the largest consolidators. The firm rarely competes on pure cost.
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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