CMIT Solutions

CMIT Solutions operates as a franchise network. Each office is independently owned and operated by a local franchisee who lives in the community they serve. This differs from the typical managed service provider model, where a single corporate entity employs all technicians and runs operations from a centralized location.

Jeff Connally, the CEO, leads strategic decision-making for the franchisor entity. Connally acquired the business and converted it from a corporate-owned model to a pure franchise system. Each individual franchisee makes their own local investment and operational decisions within the CMIT framework.

CMIT focuses on small and midsize businesses that lack an internal IT department. The typical client has between 10 and 200 employees and needs managed IT services, cybersecurity protection, cloud support, and compliance guidance. Franchisees act as a fractional CIO for these organizations.

CMIT Solutions is a privately held corporation that sells and supports franchises. The parent company, headquartered in Austin, Texas, provides the brand, tools, training, and centralized services such as a 24/7 help desk. Franchisees own their individual businesses and pay royalties to the franchisor. It is not a cooperative.

There is no public record of institutional capital, private equity ownership, or venture funding in CMIT Solutions. The firm has grown through franchise fees and organic expansion since its founding in 1996. Jeff Connally's acquisition of the business appears to have been self-funded or privately financed.

CMIT Solutions has grown to over 250 franchise locations across North America. The highest concentration of offices is in Texas, where the company is headquartered, followed by the Northeast, California, and Florida. The firm also has a presence in Canada. Entrepreneur magazine has listed CMIT on its Franchise 500 ranking for multiple consecutive years (per Entrepreneur, various years).

Beyond help desk and break-fix support, CMIT franchisees offer cybersecurity assessments and protection, cloud migration and management, compliance support for frameworks like HIPAA and PCI, business continuity planning, and strategic technology roadmapping. The firm uses a virtual CIO framework to deliver higher-level IT planning that smaller clients typically cannot afford in-house.