Gallagher Bassett

Gallagher Bassett organizes around four solutions: claims management, risk consulting, legal services, and loss adjusting. The legal segment is delivered through two owned law firms — Strata Solicitors for motor, property, and liability claims, and Caytons Law for insurance, construction, and financial services. This bundling of TPA services and legal advice is an architectural differentiator versus stand-alone claims administrators.

The acquisition of W K Webster expands Gallagher Bassett’s capabilities into marine and transit claims management. W K Webster operates from London, Singapore, New York, and Rotterdam, giving Gallagher Bassett an immediate presence in key global shipping and cargo hubs. It signals a mandate to broaden both sectoral and geographic scope within specialty claims.

The firm serves corporates, public sector entities, insurers, and managing general agents. Its claims management handles liability, corporate defense, property, and motor claims, while its loss adjusting arm works directly for insurers and MGAs on complex and specialist cases. The legal arm, Caytons Law, also targets the financial services industry.

Yes, through its UK base and the W K Webster network. Key offices are located in London, Singapore, New York, and Rotterdam. The marine and transit capability is globally scaled, while the core claims, consulting, and legal services appear concentrated in the UK market.

The firm conducts primary research, such as 'The Carrier Perspective: 2026 Claims Insights,' a global survey of 250 insurance leaders. This carves a practitioner-led posture — using direct carrier survey data to inform service design. It reveals an intent to shape industry conversation around claims costs, trends, and carrier strategy.