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Gupshup
Gupshup is a conversational AI platform founded by Beerud Sheth in 2014 that powers 120 billion annual conversations across 130+ countries.
Gupshup
Gupshup was launched in 2014 by Beerud Sheth, a veteran entrepreneur who previously co-founded Elance (now Upwork). The company shifted from a CPaaS messaging provider to a conversational AI platform, raising over $240 million in equity funding from investors including Tiger Global and Fidelity (per Crunchbase, 2025). Gupshup's platform combines a proprietary ACE LLM model with omnichannel messaging across WhatsApp, Instagram, SMS, and RCS. The company targets three use cases: marketing automation, commerce and growth, and customer support. Its AI Agents handle routine conversations and escalate complex cases to humans. Gupshup claims 50,000+ customers across industries including fintech and digital health, with a customer base spanning India, the US, Southeast Asia, Latin America, West Africa, and Europe. No named portfolio companies or specific deal values are publicly disclosed. The firm operates 12 global offices with a 900-person team. In July 2025, Gupshup raised over $60 million for global expansion and growth (per firm newsroom, July 2025). The platform claims a 270% ROI for customers using WhatsApp, per an April 2025 Forrester TEI study cited on the website. No philanthropic or operating company affiliates are disclosed. Gupshup's structural differentiator is its dual role as both AI agent builder and messaging infrastructure provider. By controlling the underlying channel orchestration (SMS, RCS, WhatsApp API) and the AI layer, it can offer end-to-end automation that standalone LLM players or pure CPaaS providers cannot match.
General information
Firm type
other
Year founded
2014
AUM
Undisclosed
Location
Region
North America
Country
United States
City
San Francisco
Corporate office
San Francisco, CA, United States
Additional offices
India · Indonesia · Colombia · Mexico · USA · West Africa · Dubai · Brazil
Principals
Beerud Sheth
Co-Founder and Chief Executive Officer
Gaurav Kachhawa
Chief Product Officer
Ravi Dugar
Chief Financial Officer
Kunal Patke
SVP - Engineering
Aniruddh Mukhopadhaya
SVP - Operations & SVP - Strategy
Anindita Guha
SVP - Partner Network
Sector focus
Frequently asked questions
Who runs investment decisions at Gupshup?
Gupshup is a privately held company, not an investment firm. Executive decisions are led by co-founder and CEO Beerud Sheth, with a leadership team including CPO Gaurav Kachhawa, CFO Ravi Dugar, and other SVPs. The board includes representatives from investors such as Tiger Global and Fidelity, per funding rounds.
Does Gupshup act as an investment vehicle or an operating company?
Gupshup is an operating company providing conversational AI software. It is not structured as a family office, asset manager, or investment fund. It has raised venture capital from institutional investors and uses those funds for product development and global expansion.
What investment stages does Gupshup typically target?
As an operating company, Gupshup does not target investment stages. It raised equity financing across Series A through Series F rounds, with the latest disclosed round being $60 million+ in July 2025 (per firm newsroom, July 2025).
Which sectors does Gupshup explicitly avoid?
Gupshup does not publicly disclose any excluded sectors. The platform serves customers across industries including fintech, digital health, commerce, and customer support, as stated on its website.
Where does the underlying wealth come from?
Wealth origin is not applicable — Gupshup is not a family office or wealth manager. It is a venture-backed technology company. Principal Beerud Sheth's previous wealth was generated from co-founding Elance (now Upwork), a publicly traded freelance platform.
How does Gupshup source proprietary deal flow?
As an operating company, Gupshup does not source deals in the investment sense. It acquires customers through direct sales, partnerships (e.g., WhatsApp, Instagram), and channel alliances. Its newsroom and blog document product launches and customer case studies as primary business development channels.
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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