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Integrity Elevator Solutions
IES handles all elevator service needs relating to maintenance, repair, and modernization. Each of the services we offer is an important component of keeping...
Integrity Elevator Solutions
IES handles all elevator service needs relating to maintenance, repair, and modernization. Each of the services we offer is an important component of keeping elevators safe for passengers. With over 120 years of experience in the industry, our technicians can service you based on your industrial, commercial, or residential elevator needs. No matter the service, we are available 24 hours a day 365 days a year.
General information
Firm type
Asset Manager
Location
Region
North America
Country
United States
City
Houston
Corporate office
2 Riverway, Suite 720, Houston, Texas 77056, United States
Additional offices
Buna, TX, United States
Principals
Brent Michael
President/Founder
Dustin Menniti
CFO
Liz Barron
Business Operations Manager
Sector focus
Frequently asked questions
Is Integrity Elevator Solutions a union or non-union shop?
Integrity operates as a non-union independent contractor. That structure allows the firm to price maintenance and repair contracts without the wage floors that govern signatory shops, and it gives Integrity the flexibility to deploy technicians across mixed-brand equipment portfolios without jurisdictional restrictions.
What is Brent Michael's professional background?
Brent Michael spent 21 years at Otis Elevator before leaving to found Integrity Elevator Solutions. His tenure at the largest OEM in the vertical-transportation industry informed the firm’s independent-service model, which intentionally competes with manufacturer-captive maintenance programs.
Which elevator brands does Integrity service?
Integrity does not restrict service to a single manufacturer’s equipment. The firm states it maintains strong relationships with major manufacturers and suppliers to obtain proprietary parts, which means it can service and repair all major brands as long as the relevant supplier has parts available.
Does Integrity Elevator Solutions handle new construction or only maintenance?
Integrity provides four lines of service: preventative maintenance, repairs, modernization of existing systems, and new-construction elevator installation. The new-construction offering includes compliance with all applicable safety regulations.
What is Integrity's geographic coverage?
The firm services Texas and Louisiana, with a Houston headquarters and an additional location in Buna, Texas. Certifications also extend to Oklahoma, suggesting the firm is positioned to pursue work across the broader Gulf Coast–Southern Plains region.
How does Integrity source elevator parts compared to an OEM?
As an independent, Integrity accesses proprietary parts through direct supplier relationships rather than through a manufacturer’s internal distribution network. This allows the firm to procure OEM-equivalent components for multiple brands without being captive to a single manufacturer’s supply chain.
What end markets does Integrity primarily serve?
Its client base includes manufacturing facilities, petrochemical plants, commercial office buildings, healthcare institutions, higher-education campuses and public-sector buildings. The mix skews toward heavy-industrial and institutional accounts, consistent with its Texas-Louisiana footprint.
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