Updated:
Kerauno
Kerauno builds AI-powered virtual agents for customer support automation, claiming 20K+ customers and 36.3B interactions via its Capacity platform.
Kerauno
Kerauno sells an AI-powered customer support platform called Capacity, based in Indianapolis, United States. The firm's website does not disclose a founding year or named principals, and no public documents reviewed confirm its ownership structure or wealth origin. The Capacity platform offers automation across web chat, email, SMS, voice, chat inside apps like Slack and Teams, and social media. Kerauno lists features including AI-powered email automation, skills-based call routing, and smart social moderation. The firm claims integrations with 250+ third-party applications, including CRMs and helpdesks, to streamline workflows. The platform is marketed to organizations looking to reduce manual agent workload and improve resolution times; the firm claims it resolves 90% of inquiries instantly. No named portfolio companies, deals, or co-investors were cited. The geographic footprint is North America-focused based on the Indianapolis headquarters. The website reports over 20,000 happy customers and 1.5 million users, with 36.3 billion automated interactions. Team size, professionals count, and additional offices are not publicly disclosed. The firm does not mention any adjacent philanthropic structures, operating business arms, or club memberships. No verifiable recent operational event in the last 24 months was found in publicly available sources. Kerauno's structural differentiator is its product-centric SaaS model rather than an investment vehicle — the firm sells software directly to enterprise clients, not capital to portfolio companies. It follows SOC II, HIPAA and GDPR security standards, per the company's website. Without a disclosed ownership structure or named principals, the firm's governance and succession remain opaque.
General information
Firm type
Asset Manager
Year founded
—
AUM
Undisclosed
Location
Region
North America
Country
United States
City
Indianapolis
Corporate office
Indianapolis, IN, United States
Sector focus
Frequently asked questions
What does Kerauno do?
Kerauno sells an AI-powered customer support platform called Capacity. The platform automates responses and workflows across chat, voice, email, SMS and social media, aiming to reduce manual agent work and speed up resolution times. The company claims over 20,000 happy customers and 36.3 billion automated interactions (per kerauno.io).
Who runs investment decisions at Kerauno?
Kerauno's website does not list named principals, investment decision-makers, or a leadership team. No publicly available information identifies individuals responsible for strategic or investment decisions at the firm.
Is Kerauno structured as a family office or a software company?
Kerauno presents itself as a software-as-a-service company, not a family office. It sells subscription-based access to its Capacity AI virtual agent platform to enterprise clients. The firm's ownership and legal structure are not publicly disclosed.
Does Kerauno invest in or incubate other companies?
There is no public evidence that Kerauno makes investments in other companies or operates a venture arm. The firm's primary activity is selling its own software product, Capacity, to customers.
What security certifications does Kerauno hold?
According to the company website, Kerauno's Capacity platform follows SOC II, HIPAA and GDPR standards, and offers secure access controls and encryption (per kerauno.io).
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
Need institutional-grade insight on family offices?
Altss delivers:
Prefer a guided tour?
We’ll walk you through: