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Resolve Systems
Resolve Systems is based in Campbell; the profile covers headquarters, registration, AUM band and key contacts for private-markets fundraising.
Overview
Deploy autonomous service desk automation in days. Slash tickets by 90%, resolve incidents in minutes with AI agents. Trusted by global enterprises.
General information
Location
Region
North America
Country
United States
City
Campbell
Corporate office
Campbell, United States
Sector focus
Frequently asked questions
What does Resolve Systems' software do?
Resolve sells an AI-driven IT automation platform that handles service-desk tickets, incident resolution, and network operations. The company claims its technology can cut manual ticket volume by up to 90% and resolve incidents in minutes, using intelligent virtual agents like RITA. The platform integrates with a wide range of enterprise tools including ServiceNow, Jira, and Microsoft 365.
Who are Resolve Systems' customers?
Publicly named customers include Virgin Media, BCX, and Dexcom. Dexcom uses Resolve's virtual agent RITA to deflect 64% of IT and HR tickets and scale support across multiple languages (per the firm's website). BCX used Resolve to cut request turnaround times from eight days to two hours (per the firm's website).
Has Resolve Systems received any industry recognition?
Resolve was named a Visionary in the 2025 Gartner Magic Quadrant for Service Orchestration and Automation Platforms (SOAP), the only vendor in that category (per Gartner, 2025). The firm highlights this on its website as a mark of differentiation.
What integrations does Resolve Systems support?
The platform offers hundreds of pre-built integrations with ITSM tools (ServiceNow, Jira), monitoring tools (DataDog, Splunk, LogicMonitor), cloud platforms (AWS, Azure, Microsoft 365), security tools (Okta, BeyondTrust), and communication tools (Slack, Microsoft Teams). The firm's website lists over 150 named integrations.
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