Resolve Systems

Resolve Systems

Resolve Systems sells an AI-driven IT automation platform designed to handle service-desk tickets, incident resolution, and network operations with minimal human intervention. The firm markets its product as an 'Agentic Resolution Fabric' that integrates with hundreds of tools including ServiceNow, Jira, and Microsoft 365. Its customer list includes Virgin Media, BCX, and Dexcom, the latter using Resolve's virtual agent RITA to deflect 64% of IT and HR tickets globally (per the firm's website, 2025). The company claims its automation reduces ticket and alert volume by up to 90% and transforms mean time to resolution from hours to minutes. Resolve integrates with monitoring tools (DataDog, Splunk), cloud platforms (AWS, Azure), and identity providers (Okta). The firm's website emphasizes pre-built connectors to over 150 systems, suggesting a platform-agnostic approach. Resolve was named a Visionary in the 2025 Gartner Magic Quadrant for Service Orchestration and Automation Platforms, the only vendor in that category (per Gartner, 2025). The company does not disclose its ownership structure, funding history, or revenue. It may be owned by a single family office or private equity, but no public record confirms this. The firm's structural differentiator is its focus on agentic, self-healing automation for IT operations — a niche between traditional IT service management and enterprise orchestration platforms. Its claim to 'cut tickets by 90%' and 'resolve incidents in minutes' positions it as a replacement for human-run service desks rather than an add-on tool.