Sangoma Technologies Corporation

Sangoma Technologies Corporation

Sangoma Technologies Corporation is a Canadian vendor of business communications, headquartered in Markham, Ontario. It provides cloud, hybrid, and on-premises unified communications (UCaaS) aimed at small- and medium-sized businesses. The company bundles managed voice, video, networking, security, and power services for at least six named verticals: hospitality, healthcare, retail, manufacturing, and education. Industry-specific features include PMS and POS integrations, HIPAA-compliant telehealth platforms, and Alyssa's Law-compliant panic-button systems. Sangoma also sells AI-powered features such as a conversational IVR/receptionist and an @AskSangoma knowledge bot. The firm's network infrastructure includes managed SD-WAN, managed 5G failover, Fortinet-powered firewalls, and network switches. Sangoma reports that over 100,000 customers use its services. The company operates its own proprietary cloud platform, which it states is HIPAA- and PCI-compliant and delivers 99.999% uptime. No recent operational events — such as funding rounds, executive appointments, or product launches — were found in scraped materials. Unlike many communications resellers that rely on third-party hardware and carrier networks, Sangoma develops its core voice platforms in-house. That vertical integration, combined with a fully managed security and networking stack, allows it to sell 'bundle-first' solutions directly to SMBs rather than through channel partners — a structure more akin to a managed service provider than a traditional telecom VAR.