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Firstsource Solutions Limited
Firstsource Solutions, an RP-Sanjiv Goenka Group company, reported ₹79,803 million in revenue for FY2025.
Firstsource Solutions Limited
Firstsource was established in 2001 and became part of the RP-Sanjiv Goenka Group in 2012. The company is publicly traded on Indian stock exchanges under NSE: FSL and BSE: 532809. Firstsource provides transformational business process management services spanning the customer lifecycle across Banking and Financial Services, Healthcare, Communication, Media, Technology, Public Sector, Utilities, Retail, and EDTech. The firm reports confirmed positions with major US hospitals, health insurers, telecom companies, UK retail banks, mortgage lenders, credit card issuers, and utility companies. Its geographic footprint includes the US, UK, India, Mexico, Australia, and the Philippines. The company employs over 36,689 professionals across 10 countries and maintains a network of offices in India, Philippines, UK, US, Mexico, Australia, and UAE. Known adjacent brands include Sourcepoint (mortgage BPM), Ascensos (retail digital innovation), Firstsource Advantage (collections), OneAdvantage (healthcare collections), and TeleMedik (telehealth). In Q4 2026, the firm announced fiscal 2026 results and launched Kairos, an operating system for AI-driven business process automation (per Firstsource, May 2026). Firstsource differentiates through its 'Digital First, Digital Now' strategy, combining specialized domain expertise with generative AI and NLP to drive measurable outcomes. As a publicly traded company within the RP-Sanjiv Goenka Group, it operates with the governance and transparency of listed entity, offering clients a regulated partner rather than a private family office.
General information
Firm type
Asset Manager
Year founded
2001
AUM
Undisclosed
Location
Region
Asia
Country
India
City
Mumbai
Corporate office
Mumbai, Maharashtra, India
Additional offices
Gurugram, India · Bengaluru, India · Chennai, India · Hyderabad, India · Puducherry, India · Trichy, India · Andhra Pradesh, India · Cebu City, Philippines · Taguig, Philippines · London, UK · Middlesbrough, UK · Derby, UK · Glasgow, UK · Pontypridd, UK · Derry, UK · Bridgewater, NJ, USA · Amherst, NY, USA · Sunrise, FL, USA · Thousand Oaks, CA, USA · Chattanooga, TN, USA · Colorado Springs, CO, USA · York, PA, USA · Palm Bay, FL, USA · Kingston, NY, USA · LaPorte, IN, USA · Louisville, KY, USA · Salt Lake City, UT, USA · Chico, CA, USA · Dayton, OH, USA · Mexico City, Mexico · Melbourne, Australia · Dubai, UAE
Sector focus
Frequently asked questions
Who owns Firstsource Solutions?
Firstsource is a wholly-owned subsidiary of the RP-Sanjiv Goenka Group, which acquired the company in 2012. The RP-Sanjiv Goenka Group is a diversified Indian conglomerate with interests in power, carbon black, consumer retail, media, education, infrastructure, IT services, and sports.
Is Firstsource a publicly traded company?
Yes. Firstsource is publicly listed on the National Stock Exchange of India (NSE: FSL) and the Bombay Stock Exchange (BSE: 532809). Its publicly traded status provides transparency through quarterly financial disclosures and governance standards.
What industries does Firstsource serve?
Firstsource focuses on Banking and Financial Services, Healthcare, Public Sector, Utilities, Communication, Media, Retail, EDTech, and Technology. The firm's hyper-focused domain teams are designed to serve specific verticals rather than providing generalist BPM services.
Does Firstsource invest in startups or technology companies?
No. Firstsource is an operating business providing business process management services. It does not operate as an investment vehicle or family office. Its technology investments are internal—such as its 'Digital First, Digital Now' strategy—rather than external equity stakes.
What is the relationship between Firstsource and the RP-Sanjiv Goenka Group?
Firstsource is a key operating company within the RP-Sanjiv Goenka Group's IT-Enabled Services vertical, alongside other group entities like Power (CESC), Carbon Black (Phillips Carbon Black), Consumer & Retail (Spencer's), Media & Entertainment (Music Broadcast), and Sports (ATK Mohun Bagan).
Does Firstsource have any family office or philanthropic structures connected to its ownership?
The RP-Sanjiv Goenka Group is family-owned by the Goenka family. While the group maintains family-controlled entities, Firstsource itself is a standalone public operating company. The firm's website does not disclose any separate family office or foundation linked directly to Firstsource.
What is Firstsource's geographic presence?
Firstsource has offices in India, the US, the UK, Philippines, Mexico, Australia, and UAE. Its client base includes 18 Fortune 500 companies and 3 FTSE 100 companies, indicating a strong presence in both North American and European markets.
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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