Hightouch

Hightouch replaces legacy customer data platforms with a warehouse-native architecture that keeps data governance inside the enterprise. Its composable CDP feeds an AI agent layer that generates on-brand campaigns, builds audiences, and orchestrates omnichannel journeys. This consolidates tools that previously required separate CDP, journey-builder, and ad-creative platforms.

The platform connects directly to a client’s existing data warehouse, leaving the enterprise in control of data storage, access policies, and governance. Hightouch does not replicate or store data in a separate proprietary database. This model meets the procurement standards of large enterprises such as PetSmart and Chime.

Confirmed customers include PetSmart, which personalizes journeys for over 70 million loyalty members; Chime, for personalization at scale; Fundrise, which uses AI agents to drive investment growth; Warner Music Group; and Otrium, which cut campaign launch time by 70% and lifted conversions by 15% (per the firm). Use cases span performance marketing, lifecycle campaigns, and ad creative at scale.

Yes. Hightouch’s public investor list includes Databricks Ventures and leading venture-capital firms. It has received industry recognition such as the Databricks Data Cloud Product Partner of the Year award and inclusion in Redpoint Ventures’ 2026 InfraRed 100 list.

Hightouch trains its AI agents on a client’s own brand knowledge, customer data, and market context, rather than relying only on public models. The agents surface proactive insights, generate on-brand ad creatives from approved assets, and execute campaigns across channels — all informed by the enterprise’s actual data warehouse.