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Fin (formerly Intercom)
The only helpdesk with a natively integrated AI Agent. Deliver perfect customer experiences with the highest-performing platform. Start your free trial today.
Fin (formerly Intercom)
The only helpdesk with a natively integrated AI Agent. Deliver perfect customer experiences with the highest-performing platform. Start your free trial today.
General information
Firm type
other
Year founded
2011
Location
Region
North America
Country
United States
City
San Francisco
Corporate office
San Francisco, CA, United States
Additional offices
London, United Kingdom · Chicago, IL, United States · Dublin, Ireland · Sydney, Australia · Berlin, Germany
Principals
Eoghan McCabe
CEO and Co-founder
Des Traynor
Chief Strategy Officer and Co-founder
Ciaran Lee
Chief Engineer and Co-founder
David Barrett
Co-founder
Paul Adams
Chief Product Officer
Archana Agrawal
President
Darragh Curran
Chief Technology Officer
Jordan Neill
Chief Operating Officer
Dan Griggs
Chief Financial Officer
Fergal Reid
VP of AI/ML
Lauren Cullen
SVP of People
Sector focus
Frequently asked questions
Who runs investment decisions at Fin?
Fin is a private software company, not a family office or investment firm. CEO Eoghan McCabe leads the company alongside co-founders and executive team. The board includes Eoghan McCabe, Des Traynor, Cameron Deatsch, Talia Goldberg, Eileen Naughton, Abhijeet Dwivedi, and Bobby Pinero (per the firm's website).
How does Fin source its deal flow?
Fin is not an investment firm — it does not source deal flow. It generates revenue through sales of its AI customer agent platform. The company has raised venture capital from investors including Bessemer Venture Partners (per Talia Goldberg's board seat).
Is Fin structured as a family office or a venture firm?
Neither. Fin is a private enterprise software company. It was founded as Intercom in 2011 and rebranded to Fin as it pivoted to AI. The company has not disclosed intentions to operate as a family office or investment vehicle.
Does Fin participate in fund commitments or only direct deals?
Fin does not participate in fund commitments. Its business model is selling a SaaS product — the Fin AI agent platform — to enterprises. The company does not deploy capital as an investor.
What investment stages does Fin typically target?
Not applicable. Fin is an operating company, not an investment firm. It does not invest in external companies or funds.
What sectors does Fin explicitly avoid?
Fin does not invest in any sectors as it is not an investor. Its customer base spans technology, commerce, and professional services, but it has not disclosed any excluded industries.
How is Fin related to its parent or related vehicles?
Fin has no parent company. It is a private, founder-led corporation. The company has not disclosed any affiliated family office, trust, or philanthropic foundation.
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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