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iQor Holdings Inc.
iQor Holdings Inc., led by CEO Gary Pearsall, is a business process outsourcing and customer experience management firm headquartered in Fort Lauderdale,...
iQor Holdings Inc.
iQor Holdings Inc. was founded in 2008 after being spun out from Avaya's global services division. The company provides customer experience management, technical support, and business process outsourcing, primarily through contact centers in the US, Philippines, India, and other regions. Its strategy focuses on long-term contracts with large enterprises — telecommunications, retail, healthcare, and technology clients. iQor manages end-to-end customer interactions, from tech support to accounts receivable management. The firm has not disclosed specific portfolio company investments or fund structures; it operates as a services company rather than an asset manager. iQor is headquartered in Fort Lauderdale, Florida, and employs thousands across its delivery centers. Gary Pearsall was appointed CEO in 2016, succeeding founding leadership. The company has been backed by private equity firms including Cerberus Capital Management, which acquired a majority stake in 2017 (per Reuters, 2018). The firm's corporate structure — majority-owned by a private equity firm — differs from a traditional family office. The firm's structural differentiator is its origin as a corporate carve-out and its continued reliance on operational service delivery rather than capital deployment. Its mandate is to service client contracts, not to allocate capital for wealth preservation.
General information
Firm type
Corporate – Captive Services Provider
Year founded
2008
AUM
Undisclosed
Location
Region
North America
Country
United States
City
Fort Lauderdale
Corporate office
Fort Lauderdale, FL, United States
Principals
Gary Pearsall
Chief Executive Officer
Vance Johnston
Chief Financial Officer
Sector focus
Frequently asked questions
Who controls iQor Holdings Inc.?
iQor is majority-owned by Cerberus Capital Management, which acquired a controlling stake in 2017. Gary Pearsall serves as CEO. The firm is not a family office — it is a services company with a corporate ownership structure (per Reuters, 2018).
Does iQor invest client capital like a family office?
No. iQor operates as a business process outsourcing provider, not an investment vehicle. Its revenue comes from service contracts, not capital deployment or fund management.
What sectors does iQor serve?
iQor serves telecommunications, retail, healthcare, and technology companies by managing customer service, technical support, and accounts receivable processes.
Where are iQor's delivery centers located?
iQor operates contact centers and service facilities across the United States, the Philippines, India, and several other countries, allowing near-shore and offshore delivery.
How was iQor founded?
iQor was formed in 2008 as a carve-out from Avaya's global services division. It was initially owned by private equity firms before Cerberus Capital Management acquired a majority stake in 2017 (per Reuters, 2018).
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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