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LivePerson
LivePerson provides a predictable conversational AI platform used by 18,000 brands to automate and improve customer interactions.
LivePerson
LivePerson was founded in 1995, establishing itself as an early entrant in the digital customer engagement space. The company is publicly traded and operates from its headquarters in New York, with additional global offices supporting its client base. The firm's platform orchestrates AI and human agents across messaging and voice channels, enabling brands to automate up to 90% of interactions. LivePerson reports that customers achieve a 30% reduction in operating costs and a 25% boost in customer satisfaction. The platform supports conversational commerce, unified analytics, and GenAI-powered experiences, with integration for bring-your-own LLM models. LivePerson employs over 900 people and counts 35% of Forbes' World’s Most Valuable Brands among its customers. It serves 55% of Global Fortune 500 telcos, 50% of airlines, 40% of technology companies, 31% of banks, and 25% of retailers. The firm's platform processes over a billion messages monthly and maintains compliance with GDPR, HIPAA, and PCI DSS. A structural differentiator is LivePerson’s focus on predictable AI — it uses its Syntrix product to simulate thousands of real customer interactions before deployment, aiming to reduce risk and ensure AI performance. This testing-first approach is designed to give enterprises confidence before AI agents reach live customers.
General information
Firm type
other
Year founded
1995
AUM
Undisclosed
Location
Region
North America
Country
United States
City
New York
Corporate office
New York, NY, United States
Sector focus
Frequently asked questions
Who founded LivePerson?
LivePerson was founded in 1995 by Robert LoCascio, who served as CEO until 2021. The company is now publicly traded on NASDAQ under the ticker LPSN.
What does LivePerson's platform do?
LivePerson provides a conversational AI platform that orchestrates AI and human agents across messaging, voice, and digital channels. It includes tools like Syntrix for simulating customer interactions, as well as analytics, conversational commerce, and GenAI-powered experiences.
Which industries does LivePerson serve?
LivePerson serves a wide range of industries, including financial services, telecommunications, airlines, retail, and technology. The company reports that 55% of Global Fortune 500 telcos, 50% of airlines, and 31% of banks are customers.
How does LivePerson ensure AI reliability?
LivePerson uses its Syntrix product to simulate thousands of real customer interactions, allowing enterprises to validate AI agents and train contact center agents before deployment. The company emphasizes predictability and continuous monitoring to reduce risk.
Is LivePerson publicly traded?
Yes, LivePerson is a publicly traded company listed on NASDAQ under the ticker LPSN. This structure differs from a family office or private entity.
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