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MadCap Software
Best-in-class technical writing tools for authoring and publishing content like knowledge bases, user manuals, online/web help, and more. Free 30-day trial!
MadCap Software
Best-in-class technical writing tools for authoring and publishing content like knowledge bases, user manuals, online/web help, and more. Free 30-day trial!
General information
Firm type
other
Year founded
2005
Location
Region
North America
Country
United States
City
Denver
Corporate office
1660 17th Street, Suite 201, Denver, CO 80202, United States
Additional offices
Montréal, Canada · Toronto, Canada · Tokyo, Japan
Sector focus
Frequently asked questions
How does MadCap Software support enterprise AI initiatives?
MadCap markets its content ecosystem as an AI-Readiness layer. Through MadCap Syndicate, its central delivery hub, it normalizes structured, reusable content so that enterprises can feed it directly into large language models and retrieval-augmented generation (RAG) systems. The company also provides analytics to identify content gaps and duplication before the content fuels AI applications.
What is the relationship between MadCap Flare and MadCap IXIA CCMS?
MadCap IXIA CCMS is the firm's enterprise-class component content management system built on the DITA standard. It provides structured authoring, governance, and translation management for large-scale content operations, while MadCap Flare serves as the desktop authoring and multi-channel publishing engine. The two products integrate within the broader MadCap ecosystem to support both topic-based and full-document workflows.
Where does MadCap Software maintain offices and what are its support hours?
Its headquarters are at 1660 17th Street in Denver, Colorado, with additional offices in Montréal, Toronto, and Tokyo. The firm's telephone support operates on an extended schedule that provides nearly 24 hours of coverage Monday through Friday, spanning US Pacific, Eastern, and European time zones.
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