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Qualifacts + Credible
Qualifacts + Credible is a behavioral health software and RCM platform serving 125K+ clinicians across all 50 US states, formed through a 2021 merger.
Qualifacts + Credible
Qualifacts + Credible was created in 2021 through the merger of Qualifacts Systems, founded in 1999, and Credible Behavioral Health, founded in 2007 (per company materials). The combined entity offers a cloud-based EHR and RCM suite specifically for behavioral health and human services organizations. Its software covers clinical documentation, scheduling, billing, and analytics. The company's strategy focuses on the behavioral health market—a sector with growing demand due to increased mental health awareness and legislative support. Qualifacts + Credible provides modules for community mental health centers, substance use disorder providers, and private practices. It also offers integrated payment solutions and telehealth capabilities. The platform processes over $13B in claims annually (per company reports). The firm operates exclusively in the United States, with offices likely in Nashville, Tennessee (Qualifacts HQ) and possibly Massachusetts (Credible legacy). Team size is not publicly specified. In April 2024, Qualifacts + Credible announced a partnership with the Massachusetts Behavioral Health Partnership to improve access to care (per public record). The structural differentiator is its niche focus on behavioral health—a segment underserved by general EHR vendors. The platform's integration of clinical and financial workflows creates a locking effect for customers, and private equity backing provides capital for continued product development and regulatory compliance updates.
General information
Firm type
other
Year founded
—
AUM
Undisclosed
Location
Region
North America
Country
United States
City
—
Corporate office
United States
Sector focus
Frequently asked questions
Who owns Qualifacts + Credible?
Qualifacts + Credible is privately owned. The company has received investments from private equity firms including Great Hill Partners (per public filings). No single family office is disclosed as a controlling owner.
What is the primary business model for Qualifacts + Credible?
The company operates as a software-as-a-service (SaaS) provider, selling subscription licenses for its EHR and RCM software to behavioral health organizations. Revenue is derived from recurring software fees and transaction-based revenue from claims processing.
What kinds of organizations use Qualifacts + Credible?
The platform is used by community mental health centers, substance use disorder treatment facilities, psychiatric hospitals, and private behavioral health practices. It covers outpatient, inpatient, and crisis services.
Does Qualifacts + Credible invest in other companies?
Qualifacts + Credible is an operating company, not an investment vehicle. It may acquire complementary technology firms—such as its 2021 merger with Credible—but does not make external financial investments.
What is the role of private equity in Qualifacts + Credible?
Private equity provides growth capital for product development, acquisitions, and market expansion. The company's investor, Great Hill Partners, supports its strategy of consolidating the fragmented behavioral health EHR market.
How does Qualifacts + Credible handle data security for patient records?
The company is HIPAA-compliant and employs encryption, access controls, and audit logging to protect protected health information (PHI). Specific security certifications beyond HIPAA are not publicly detailed.
Is Qualifacts + Credible expanding internationally?
Current operations are limited to the United States, with no public evidence of international expansion. The platform is designed for US healthcare regulations and payer systems.
Profile maintained by Altss using OSINT (open-source intelligence), regulatory filings, licensed data partners, and verified direct submissions. Read the methodology. Last updated: . Continuous refresh with full update cycles at least every 30 days.
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